Enhancing the wellbeing of Victoria’s GLBTI communities.

HOW2 Create a Lesbian, Gay, Bisexual, Trans* and Intersex (LGBTI) Inclusive Service


The HOW2 Program aims to support the development of health and human services that are inclusive of lesbian, gay, bisexual, trans* and intersex clients and staff.

The HOW2 Program is based on a set of six national standards for health and human services developed by GLHV in conjunction with Quality Innovation Performance (QIP) www.qip.com.au/standards/rainbow-tick-standards. The program is also informed by the Department of Health publication, Well Proud: A guide to gay, lesbian, bisexual, transgender and intersex inclusive practice for health and human services (2009)


The program involves a series of 4 training sessions to coach participants through the practical steps involved in enhancing LGBTI inclusive practice in their service. Issues covered include:

1. Auditing your service
2. Consulting consumers
3. Educating colleagues
4. Developing and implementing an action plan
5. Managing obstacles
6. Evaluating changes.

Important: Completion of this training program does not result in the awarding of a Rainbow Tick.

To achieve a Rainbow Tick, services must be formally accredited through an external process undertaken by QIP (www.qip.com.au).

However, the HOW2 Program addresses the six standards that form the basis of that process. More information will be provided in the sessions or participants can contact QIP directly:
Contact Alison Sinclair on (08) 7425 0623 or email asinclair@qip.com.au


The program involves 4 x 4.5 hour sessions that are held 6-8 weeks apart. The sessions are facilitated by GLHV training staff with experience in LGBTI inclusive practice.

HOW2 Program 2016.

The next HOW2 Program will be delivered in Melbourne. The dates are:

Session 1 - Wednesday 7 September 2016
Session 2 - Wednesday 9 November 2016
Session 3 - Wednesday 1 February 2017
Session 4 - Wednesday 15 March 2017

As well as attendance at the four sessions, additional involvement is required by participants. Tasks are assigned to each organisation prior to the first session and at the end of sessions 1,2 and 3. These tasks involve practical activities at participants’ workplaces.

It is important that the same staff members from each organization attend all four workshops. This level of engagement and continuity supports all participants through the process.


GLHV staff will identify and distribute a range of useful general resources in the sessions. Other participants will also be important sources of information regarding local initiatives and resources.

Phone/email support is provided by GLHV facilitators to participants between sessions to assist with the change process.


At the end of the 4 sessions, participants will have identified issues relevant to their own organisation and developed, as well as partially implemented, a plan for inclusive practice. It is suggested that participants submit this plan in the form of a report for their organisation.


We require a minimum of 2 participants and a maximum of 4 participants from each organisation to attend to support this process.

To achieve meaningful change as a result of this program it is important that these organisational delegates have the capacity (commitment, organisational resources and access to high level decision-making) to effect changes in their organisation.


Please read HOW2_2016_17.pdf which can be downloaded below.
Complete and return the Registration form.
There is important information in the document 'Pre course info Melbourne 2016_17' which can be downloaded below.

For further information please contact:

Sunil Patel
GLHV@ARCSHS, La Trobe University
T. (03) 9479 8724
E. sunil.patel@latrobe.edu.au

HOW2_2016_17.pdfHOW2_2016_17.pdf86 kBPDF
Pre course info - Melbourne 2016_17.pdfPre course info - Melbourne 2016_17.pdf36 kBPDF