HOW2 Program

The HOW2 create an LGBTI inclusive organisation program aims to support the development of health and human services that are inclusive of lesbian, gay, bisexual, trans* and intersex clients and staff.

The HOW2 program is based on a set of six national standards for health and human services developed by GLHV in conjunction with Quality Innovation Performance (QIP)


The program involves a series of 4 training sessions to coach participants through the practical steps involved in improving LGBTI inclusive practice in their service. Issues covered include:

- Informal audit of your service
- Introduce the evidence base for LGBTI inclusive practice
- Consulting consumers
- Educating colleagues
- Developing and implementing a sustainable strategy for organisational change
- Managing obstacles and utilising opportunities

The next HOW2 Program will be run in Melbourne on the following dates:

(Note* deadline for pre-course homework is Friday 1st February 2019)
Session One - Thursday 7th February 2019
Session Two - Tuesday 19th March 2019
Session Three - Monday 29th April 2019
Session Four - Thursday 13th June 2019

Important: Completion of this training program does not result in the awarding of a Rainbow Tick.

To achieve a Rainbow Tick, services must be formally accredited through an external process undertaken by QIP (

However, the HOW2 program addresses the six standards that form the basis of that process. More information will be provided in the sessions or participants can contact QIP directly:
QIP Community Operations Team
T: 1300 820 152

For more information. please read 2019_HOW2 Program Information.pdf which can be downloaded below. If you wish to register your expression of interest please download, complete and return the 2019_Expression of Interest form for HOW2.doc form below or contact:

GLHV Training by email:
phone (03) 9479 8760

Read more about: Inclusive practice/organisational change