LGBTI Inclusive Practice

Service accreditation (The Rainbow Tick)

The Rainbow Tick consists of six standards against which services can be formally accredited to demonstrate LGBTI inclusive practice and service delivery. Services can include the six standards as part of their cycle of service accreditation or can apply to do the Rainbow Tick as a stand-alone assessment subject to ongoing reassessment and quality review. Services that receive The Rainbow Tick will have the opportunity to be listed in a national register of LGBTI accredited organisations.

The Rainbow tick is a world first and was developed by GLHV in consultation with Quality Innovation Performance (QIP).

The six standards

Services are assessed against six standards:

1. Organisational capability
2. Workforce development
3. Consumer participation
4. A welcoming and accessible organisation
5. Disclosure and documentation
6. Culturally safe and acceptable services

View a list of accredited organisations

Be prepared

Service accreditation depends on organisations demonstrating a minimal level of competency against each of the six standards and the capacity for ongoing quality improvement. This process requires considerable planning, resources and commitment. Before applying to undertake The Rainbow Tick, we strongly suggest that organisations conduct a preliminary audit to assess the degree to which their current practices, protocols and procedures meet each of the six standards.

GLHV has an audit tool that organisations can use to assess their current level of LGBTI inclusive practice. The audit tool is available for download as a PDF below. GLHV also offers staff training and professional development on LGBTI issues and inclusive practice and a HOW2 Program that assists organisations in meeting each of the six standards.


If your organisation is thinking about The Rainbow Tick in the future, and would like to undertake staff LGBTI training and professional development, or participate in the HOW2 Program, please contact:

or call

(03) 9479 8760

If your organisation is considering applying for Rainbow Tick accreditation, please contact Quality Innovation Performance (QIP) directly. QIP will provide information on the processes involved and accreditation costs. Contact:
QIP Community Operations Team
T: 1300 820 152

Read more about: Inclusive practice/organisational change